Job Summary
The Clinical Care Manager reports to the Executive Director and is responsible for ensuring the provision of excellent care and support to residents of the Hospice Quinte Care Centre and their families and caregivers. The Clinical Care Manager leads the clinical team, comprised of RPNs and PSWs, and is tasked with looking after the day-to-day clinical operations of the Hospice Quinte Care Centre. This position is accountable for coordinating a high-quality clinical care service that complies with relevant government legislations, policies, and standards, and reflects Hospice Quinte’s patient centered approach, vision and strategic direction. The Clinical Care Manager will promote and deliver excellent patient care with effective management and leadership of high performing teams to develop a culture of safety, excellence and participatory care as evidenced by meeting or exceeding operational and quality metrics. The Clinical Care Manager will also work collaboratively with community service providers and Hospice Quinte’s Community Hospice Manager to ensure smooth transitions in care and contributions to interdisciplinary practice. The Clinical Care Manager is the clinical resource lead for the clinical team.

Qualifications
Education
-Minimum Bachelor’s degree in nursing with demonstrated commitment to continuous learning
-Registered Nurse in good standing with the College of Nurses Ontario
-Completed palliative education; for example, CNA certification in Hospice Palliative Care, CAPCE, Fundamentals of Palliative Care or equivalent educational courses in another jurisdiction
-A thorough understanding of Hospice Palliative Care Ontario Standards

Experience
-3-5 years of management experience in a relevant health care setting
-3-5 years of experience working in a hospice palliative care setting
-Proven success leading, mentoring, and empowering health care teams
-Demonstrated success managing staff resources: hiring, orienting, supervising, scheduling and evaluation
-Strong client assessment skills, planning, communicating with palliative and primary care professionals and experience with electronic medical records in addition to strong computer skills

Knowledge, Skills, and Abilities
-Sound understanding of management, personnel policies and procedures, and risk management
-Knowledge and applied experience with managing a resident care program
-Experience developing policies and procedures that integrate evidence-based practices
-Strong computer skills (Word, Excel, Outlook, databases, and effective internet research)
-Ability to integrate evaluation and quality improvement into practice
-Experience working with clients and families who face life threatening illness and death
-Knowledge of community health and social service resources
-Knowledge of current issues, policies, and practices related to hospice palliative care
-The ability to work flexible hours to accommodate meetings and special events
-Valid driver’s license and use of reliable vehicle
-Provide Police Record Check with Vulnerable Sector Screening

Key Responsibilities
The statements below reflect the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the job. Other duties may be assigned as required.

Under the direction, and in cooperation and consultation with the Executive Director perform the following:
Clinical, Resident, and Family care
 -Provide direct clinical care as required
-Ensure policies, procedures, protocols and training are in place and ensure staff are adhering to standards
-Create and support a culture of shared leadership and mentoring that promotes client-centered approaches to decision-making and provision of evidenced based and quality hospice palliative care services in the hospice residence and community hospice programs
-In collaboration with appropriate staff and partners and using predetermined validated tools and criteria, decide who will be offered admission
-Maintain the admissions wait list and referral information and if necessary assist in discharge planning for clients whose health improves after admission to Hospice
-Implement and monitor and act on medication reconciliation, administration and control and safekeeping of medications (including narcotics) and medication errors and acting on medication errors and incident reports
-Implement and monitor best practice in clinical care such as palliative pain and symptom management, falls prevention, wound management
-Manage any complaints that cannot be resolved by frontline staff
-Be available for clinical consultation
-Take a leadership role in clinical communication, including the facilitation of bedside rounds
-Ensure program objectives are met
-Identify and monitor quality indicators and service delivery
-Ensure operational efficiency and cost-effectiveness
-Devise remedial actions for any identified issues and conduct crisis management when necessary
-Regularly advise Executive Director on performance indicators and any emerging issues

Health and Safety
-Ensure that direct reports are aware of and adhere to all current and relevant legislation such as Occupational Health and Safety, Accessibility Act, and any others relevant to Hospice Quinte’s operations
-In partnership with management team, oversee and maintain health and safety policies and procedures
-In partnership with the management team, demonstrate the importance of health and safety in the workplace through daily monitoring of the environment and with respect to workplace injuries and return to work plans as set out by Occupational Health and Safety legislation.
-Participate in health and safety training and apply this knowledge in the workplace
-Implement and maintain provincial infection control standards including laundry and housekeeping.
-Lead infection and prevention control standards such as additional precautions and outbreak management

Supervisory Duties
-Supervise and direct the work of the clinical staff including Registered Practical Nurses and Personal Support Workers
-Continuously monitor and evaluate employee performance and identify areas of improvement
-Scheduling staff and ensuring appropriate staffing levels
-Ensure regulated staff maintain their registration with the appropriate college and have the necessary qualifications
-Delegate tasks to ensure proper workflow
-Address any concerns or issues identified by team members
-Provide training and orientation to new team members
-Chart auditing

Organizational Responsibilities
-Participate and contribute to encourage and support activities which promote effective team functioning throughout Hospice Quinte
-Participate in assigned Hospice Quinte activities, events, and committees
-Interdisciplinary consultation with external care partners and include ongoing communication with Home and Community Care Support Services, Quinte Health and contracted pharmacies to ensure positive working relationships and good work flow.
-Demonstrate appropriate boundaries with staff, volunteers, clients, and members of the community
-Attend meetings, conferences, and training as required

Working Conditions
-37.5 -hour work week with the flexibility to work some weekends and evenings, for which time off in lieu will be given with the approval of the Executive Director
-May include on-call obligations to the hospice residence
-Work location is at Hospice Quinte’s Stan Klemencic Care Centre
-Position starts with 4 weeks of vacation each fiscal year
-Position has 10 available sick leave days each fiscal year
-Health benefits and RRSP match available after 3 months
-Salary Range: $77,550 – $87, 220