About the Position:
At Build Your Private Practice (www.buildyourprivatepractice.ca) we specialize in helping
Canadian mental health practitioners launch, grow and scale their private practice. We offer 4
exclusive, high-touch and transformative programs, designed specifically for each stage of
private practice.

Our Community Coordinator is a key player in the delivery and success of our programs on the
operations team. As the Community Coordinator, you will be customer-facing. You will provide
community engagement and support services to members within our community, as well as be
the first point of contact for potential new members.
The right applicant will have exceptional communication and relational skills, and be passionate
about helping others and problem solving. This is a part-time, on-site position. Approximately
15 hours per week to start, with a strong opportunity for growth. We anticipate this position’s
hours to significantly increase over the next 6 – 12 months, with the possibility down the road for
full-time hours. We would love to find someone excited to grow with us.

The Community Coordinator is on the BYPP customer service front line. Key responsibilities include:
-Community management of our private Facebook group and inside of our membership
community.
– Responding to customer inquiries via email.
– Directing customer inquiries to the appropriate team member.
– Providing an exceptional customer experience at all levels of interaction.
– Overseeing the marketing and operations of our monthly workshops
– Seeking opportunities to enhance our members’ experience.
– Seeking opportunities within the community to upsell and/or promote our memberships
and products to potential customers (this is not a sales role, but those with natural sales
and marketing skills would excel in this position).
Other responsibilities include:
– Update KPIs sheet both weekly and monthly.
– Create and update SOPs on a regular basis.
– Assisting the operations manager with various admin tasks.
– Attending weekly team meetings.

Experience Requirements:
– Previous experience with customer service duties and in a customer-service facing role.
– Previous experience with various digital business platforms and software.

Skill Requirements:
-Strong decision-making and problem-solving skills.
– Highly organized with great attention to detail.
– Strong analytical skills with the ability to think about all the factors that might affect a
situation.
– Deliberate in their decisions and action – take care in making decisions or choices. Easily
anticipate obstacles in any situation.
– Exceptional English written and verbal communication skills.
– High level of integrity; trustworthy and reliable.
– Proactive, flexible and results-oriented.
 -Thrive in an environment where there is routine and structure in your work.
– Enjoy researching, critical thinking, and developing strategies.
– Passionate about building and maintaining relationships.
– Team player who is willing to pitch in wherever needed.
– Determined to provide an exceptional customer experience.
– Results and solutions-oriented

-Works well with deadlines and on timelines.
– Prior experience in a sales or marketing role would be an asset.
– Proficient using: Google Suite, Zoom, ClickUp, Slack, Facebook, Canva, ConvertKit,
Mighty Networks, Jane App, Telus Health Network
-Not required but great to have – proficient using: Calendly, Zapier.

Compensation:
$20 CAD/hour. 15 hour per week to start with potential to grow. Must be able to commit 15
hours per week, spread over 4-5 days (Monday – Friday).

About us:
At Build Your Private Practice (www.buildyourprivatepractice.ca) we specialize in helping
Canadian mental health practitioners launch, grow and scale their private practice. We are a
Canadian company that offers membership programs and coaching services to
Canadian-based therapists who want to grow successful practices so they can better serve
their clients while realizing their fullest potential and life purpose, and achieving their personal
dreams. We are a positive, energetic business and we are looking for someone with a personality to
match.
Our Values:
Commitment to Excellence
-Actively work to remove barriers and increase participation of marginalized people.
-From the moment members enter our community, they are welcomed by a wealth of
knowledge, support, and caring.
-The value we offer is unrivaled, our members will not find better support or more value
for their investment.
-We offer accurate, effective, unparalleled educational materials and coaching.
-Our coaches and team members are exceptional human beings who strive to do their
best at all times.

True to Self
-We are honest with ourselves and others.
-We say “yes” to things that light us up and feel good, and have the courage to give an
honest “no” to the things that don’t.
-We speak up.

– We conduct ourselves with integrity.
-We stay aligned with our own personal values.
-We are authentic.

Honour Others
-Look for the good in others.
-Give others grace for their mistakes.
-Bring out the best in others, whenever possible.
-Be kind.
-Be generous with your praise.
-Demonstrate respect.
-Take the high road.

Positivity & Enthusiasm
-Our coaches and team members make the learning environment fun and engaging.
-We strive to be positive and always look for the best in each other and in our members.
-We bring enthusiasm and a fun-loving attitude to all we do.

If you have any questions about the job posting or application process, please reach out to the
CEO, Liane Wood, at liane@buildyourprivatepractice.ca .