|
Job Duties & Responsibilities:
|
Education
▪ Graduate from a recognized university or college with a degree/diploma preferably in Health
Administration, Nonprofit Management or Social Services (with a strong background in operations).
▪ 5+ years operations leadership experience (healthcare, hospice/palliative care, nonprofit/charitable
sector, residential care preferred)
▪ Experience working within a unionized environment considered an asset.
▪ An understanding of building facilities such as HVAC, plumbing, water treatment etc. considered an
asset.
Knowledge, Skills, and Abilities
▪ Strong process improvement, planning and systems-building ability
▪ Knowledge of the Occupational Health & Safety Act and incident management processes
▪ Good knowledge of Health Information Privacy laws
▪ Proficiency working with Microsoft Office Suite of products, donor contact management systems,
client information systems
▪ Respectful of confidentiality requirements for financial, donor, staff, volunteer, and client
information; high level of integrity
▪ Strong interpersonal skills with focus on collaborative work style
▪ Excellent analytical, organizational, time management, and problem-solving skills
Page 2 of 4
▪ Experience in project management and managing multiple priorities at once
▪ Ability to work independently and with supervision
▪ Excellent communication (verbal and written) skills
▪ Ability to create and maintain good working relationships with a variety of internal and external
constituents
▪ Ability to multi-task and set priorities with a sense of urgency to achieve goals
▪ Willingness to work flexible hours, including evenings and weekends
▪ Possess a clean vulnerable sector check
▪ Possess a vehicle and valid driver’s license
|
|
Qualifications:
|
Key Responsibilities
The statements below reflect the general details considered necessary to describe the principal functions of
the job as identified and shall not be considered as a detailed description of all work requirements that may
be inherent in the job. Other duties may be assigned as required.
Under the direction, and in cooperation and consultation with the Executive Director perform the following:
Operational Leadership and Continuous Improvement
▪ Lead operational coordination across hospice programs to ensure reliable and consistent delivery by
working with Individual Program Managers to identify improvements and developed collaborative
solutions.
▪ Ensure documentation and consistent operational processes, incident tracking and corrective action
follow up.
▪ Ensure employee onboarding documentation is compliant and annual trainings are tracked and
assigned.
▪ Create and maintain operational workflows, SOPs, tools and escalation processes.
▪ Identify risks and opportunities and implement improvements that strengthen the client and staff
experience in consultation with Program Managers and the Executive Director.
▪ Advise on the content of employee and corporate newsletters.
▪ Ensure all business transactions, timesheets, invoices, donations are properly tracked and are
supplied to third party vendors as required.
▪ Manage purchasing activities within assigned budgets
▪ Ensure HPCO operational accreditation standards are implemented and reviewed annually with the
Executive Director
▪ Lead the organization as the Privacy Officer in conjunction with the Executive Director and ensure
compliance with privacy legislation.
▪ Manage and maintain various internal and external organizational system platforms (ex. Care Dove,
OCEAN, Benevity, Canada Helps, InfoAnywhere, Donor Perfect) and ensuring the corporate website
content is updated
▪ Assist with the development and distribution of annual employee surveys and various quality
improvement surveys throughout the year.
▪ Assist with monthly and annual reports in conjunction with the Executive Director.
▪ Assure coordination of any employee benefit/pension plans with third party vendors.
Page 3 of 4
▪ Hands-on and detailed oriented approach to project deliverables
Facilities, Vendors and Procurement
▪ Coordinate facility operations, vendor relationships, service contracts and annual maintenance
planning
▪ Be the primary contact for facility repairs and coordinate outsourced maintenance appointments.
▪ Approve purchases for food services vendors, Amazon and cleaning supply purchases and bring
forward recommendations to the Executive Director on efficiencies.
▪ Review annual insurance and maintenance contracts as well as negotiate new contracts and
maintain a database of vendors and service suppliers.
▪ Ensure repairs and maintenance schedules remain on budget
Compliance, Health and Safety & Risk Management
▪ Advise Executive Director and senior management on requirements to ensure Hospice Quinte
follows the Occupational Health and Safety Act
▪ Sit on the Joint Health and Safety Committee as a Certified Management representative
▪ Ensure proper incident reporting (WSIB) and follow up with employees to ensure a smooth return to
work as required.
▪ Oversee, or delegate, repair and maintenance of property and equipment
Supervisory Duties
• Supervise and direct the work of the Corporate Services Coordinator, Facilities Coordinators, and
others as required
• Delegate tasks to ensure proper workflow
• Continuously monitor employee performance and identify areas of improvement
• Assess employee performance of direct reports
• Address any concerns or issues identified by team members
• Provide training and orientation to new team members
• Participate in the Manager on Duty call schedule.
Special Projects
▪ Assist Executive Director with oversight of planning, construction, operation, and funding of capital
projects
▪ Compose and publish Requests for Proposals and tenders
▪ Assist in project management
▪ Prepare and review budgets for special projects
Organizational Responsibilities
▪ Participate and contribute to encourage and support activities which promote effective team
functioning throughout Hospice Quinte
▪ Participate in assigned Hospice Quinte activities, events, and committees
▪ Demonstrate appropriate boundaries with staff, volunteers, clients, and members of the community
▪ Attend meetings, conferences, and training as required
|
