Date Posted: 

Dec 4, 2025

Location: 

Belleville, On

Hours: 

Full-Time • 1-Year Contract with Potential to Extend

• Must have own transportation/reliable vehicle on a daily basis
• Hours of work: 35 hours/week
• Standard operating hours are 8:30 a.m.– 4:30 p.m., Monday to Friday

Salary:

Wage $25.00 – $28.00 / hour, depending on experience

Job Duties & Responsibilities:

As the Belleville Chamber of Commerce Member Services Specialist, you will be the frontline ambassador for curating the member experience with the organization. You’ll create welcoming first impressions, strengthen ongoing relationships, coordinate events, and support members in accessing the programs and opportunities that help them succeed.

While this is not a traditional sales role, member retention and non-dues revenue/sponsorships are critical to our sustainability and this means ensuring the Chamber continues to deliver value as a member’s needs change over time. You will play an essential part in supporting Chamber member renewal, recruitment and revenue through relationship-building, needs-based conversations, and ensuring members understand the value of belonging to the Belleville Chamber of Commerce.

Your work directly impacts: Chamber revenue and sustainability, Member satisfaction and retention, Event experience quality, Local business visibility· Community connectedness

If you are energized by people, comfortable guiding conversations to thoughtful outcomes, and motivated by helping businesses feel seen, heard, and understood, this role is for you.

Key Responsibilities

Membership Engagement & Relationship Building

• Serve as the welcoming point of contact for members and prospective members

• Sustain authentic relationships with organizations across the community

• Maintain ongoing touchpoints with members to ensure they are connected, engaged, and seeing value

• Attend events to greet members, introduce new contacts, and ensure a warm, inclusive environment

Event Coordination

• Plan and execute Chamber events (breakfasts, mingles, networking programs, panel discussions)

• Manage logistics including registrations, name badges, signage, agendas, and volunteer support

• Process and coordinate Grand Opening requests

Member Retention

• Lead onboarding processes to ensure new members are informed and feel supported

• Conduct pulse check-ins with members to identify issues or opportunities

• Track engagement metrics and identify members who may require re-engagement

• Maintain accurate CRM data and membership records

Operational & Administrative Support

Membership operations are managed through ChamberMaster, a robust CRM we use internally for event registration, billing & communication and is accessible as a resource for all members as a directory, member-to-member networking and referral opportunities.

• Generate fee items, create and distribute member invoices for annual renewal, sponsorships and registrations in ChamberMaster

• Collect and process payments in ChamberMaster

• Create events and manage registration in ChamberMaster

• Maintain organized membership documentation and event supplies

• Support volunteer coordination and committee admin work

• Track and report membership metrics to support strategic decision-making

• Work closely with the Communications Support Specialist on promotions and announcements

 Sustainability

• Collect outstanding renewals/payments

• Prepare sponsorship deliverables and event communications

• Support non-dues revenue programs and partnerships

• Promote affinity programs, sponsorship opportunities, and member-exclusive offerings

• Identify opportunities for membership growth

• Conduct outreach to potential members with leads provided through events, inquiries, referrals, or business openings

• Guide prospective members through the benefits of joining

OTHER DUTIES

• Provide Visitor Services/Reception coverage as required

• Develop a knowledge of tourism assets available in the local and surrounding communities

• Perform supportive administrative functions for the Log Cabin as needed

Qualifications:

Qualifications

Education

• Post-secondary education in business, marketing, communications, hospitality, community development, or a related field is an asset

• Equivalent experience will be considered

Experience

• 3–5 years in:

  • customer service or hospitality

  • community outreach or relationship-building roles

  • events, networking, or program coordination

  • sales-support or consultative roles

• CRM experience is an asset (ChamberMaster/GrowthZone ideal but not required)

Demonstrated Skills

• Computer skills

  • Advanced proficiency in MS Office (Word, Excel, Outlook)

  • File management

  • Online forms & spreadsheets

  • Experience with database management/CRM software

  • Canva/Adobe Acrobat/

  • Website content management (WordPress an asset)

Sales and Customer Service

Experience in selling ‘intangibles’ and business-to-business sales

How to apply:

Lmounsteven@loyalistcollege.com