Employer:                         Service Ontario – Bancroft
Employment Type:       Full-time contract 5.5 months

Salary:                                $27.02 per hour to start

Work Schedule:            On site 5 days per week between the hours of 8:15 and 5:15 p.m.

Total Hours:                     36.25 hours per week

Meaningful Service. Real Community Impact.

Join a dynamic team dedicated to connecting Ontarians with essential government services. As a Customer Service Representative, you will play a key role in delivering professional, accurate, and efficient customer service while supporting individuals, businesses, and communities in accessing a broad range of government programs and services.

 As a Customer Service Representative, you will:

• Provide quality customer service in person, by telephone, and through digital channels.
• Greet customers and assess their service needs.
• Process applications, registrations, renewals, and other customer transactions.
• Provide information regarding government programs, products, and services.
• Collect payments, issue receipts, and reconcile financial transactions.
• Support customers in completing forms and understanding eligibility requirements.
• Research and interpret policies, procedures, and legislation to ensure accurate service delivery.
• Identify and escalate potential fraud concerns in accordance with established procedures.
• Maintain accurate records and customer information.
• Contribute to a positive team environment focused on service excellence.
• Customer Service and Communication Skills

You have experience:

• Delivering customer service in a high-volume environment.
• Listening actively and responding with clear, accurate information.
• Managing customer inquiries, concerns, and challenging situations professionally.
• Communicating effectively both verbally and in writing.

Problem Solving and Analytical Skills

• Assess customer needs and determine appropriate solutions.
• Analyze information and apply policies and procedures appropriately.
• Exercise sound judgment, tact, and discretion when dealing with the public.

Technical and Administrative Skills

• Use computer applications, databases, and online resources effectively.
• Research, interpret, and apply information from multiple sources.
• Process financial transactions accurately and responsibly.
• Maintain accurate records and documentation.

Collaboration and Organizational Skills

• Work effectively as part of a team.
• Manage competing priorities while maintaining accuracy and attention to detail.
• Adapt to changing priorities and operational requirements.