Information Systems Technician

Information Systems Technician

Company Details

Belleville Police Service

The Belleville Police Service is now accepting applications for the position of full-time permanent Information Systems Technician. This is a new additional position. Please review the job description below that details desirable qualities and skills required. 

The starting salary is $87,264 annually, with the top of the grid being $103,820. The work location for this position is in-person, with the ability to work remotely on an ad-hoc basis. Hours of work are 40-hours per week, Monday through Friday, working 8-hour shifts or a 10-hour compressed work week. There will be the occasional need for overtime dependent on operational needs. Notable perks include access to the Employee Assistance Plan (EAP), OMERS Pension, and on-site fitness facilities.

 

To make an application you must create an online profile with the Belleville Police Service website (www.bellevilleps.ca > ‘Careers’ > ‘Current Opportunities’), and upload all below documentation as applicable:

  • Cover letter
  • Resume
  • Copy of Diploma and/or Degree(s) of educational achievements

Additional supporting documentation you may submit includes:

  • Letters of reference related to employment or community service

Completed application packages must be submitted no later than July 13, 2026. A full selection process (including assessments and interviews) will follow.

We thank all applicants, however, only those candidates selected for testing and / or an interview will be contacted.

By applying, you agree that the statements made by you are true, complete, and correct to the best of your knowledge. Further, you understand that any falsification of statements, misrepresentations, and/or deliberate omission or concealment of information may be considered just cause for dismissal.

The Belleville Police Service is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise the HR Unit if you require accommodation for testing, interview, or employment purposes.

Please visit the Belleville Police Service website, www.bellevilleps.ca to obtain further information on the Service.

CIVILIAN POSITION DESCRIPTION

 

Position Title: INFORMATION SYSTEMS TECHNICIAN

Association: BELLEVILLE POLICE ASSOCIATION

Division: SUPPORT SERVICES

Section: INFORMATION TECHNOLOGY SERVICES UNIT

Immediate Supervisor: DIRECTOR OF INFORMATION TECHNOLOGY

Hours of Work: FULL-TIME: 40 HOURS PER WEEK, MONDAY – FRIDAY (DAYS)

Remote Work: ELIGIBLE FOR AD-HOC

 

POSITION OBJECTIVES

The Information Systems Technician is responsible to deliver prompt, efficient and excellent technical support to all users within the Belleville Police Service. They are responsible for analyzing, troubleshooting, and swiftly resolving any Information Technology (IT) related issues. The Information Systems Technician is to provide timely and efficient support and training to all members utilizing new or existing information and communications system. They are also responsible to provide support for technologies specific to public safety, including computer aided dispatch, records management, radio infrastructure, two factor authentication, dictation, communications, digital evidence management and other law enforcement specific systems.

 

POSITION RESPONSIBILITIES 

  1. Perform duties in a manner that reflects the Service’s Vision, Mission Statement, and Motto.
  2. Operate within the regulations, policies, and procedures established by the Community Safety and Policing Act, the Belleville Police Service Board, and the Chief of Police.
  3. Oversee new employee creation, setup, and onboarding on the many different technology platforms as required, and provide new user introduction / training.
  4. Provide members continuous support and training on the use of new and existing technologies.
  5. Perform security audits, apply maintenance updates, security packages and firmware updates ensuring all IT infrastructure remains current. 
  6. Investigate, review, redact, and provide audio (911 calls for service) and video (of prisoners), as requested, for evidentiary purposes. Assist members with the upload, management and sharing of digital evidence. 
  7. Support the implementation and administration, including installation, of complete digital evidence environment, including, but not limited to:
    1. 911 and police radio communications.
    2. Building, downtown and covert CCTV systems.
    3. Interview Room Systems.
    4. Body Worn Cameras, including device enrolment and assignment
    5. In vehicle dashcam and prisoner recording systems, including Automatic License Plate Recognition.
    6. Automated digital evidence labelling, virtual reality training and system auditing tools.
  8. Support the administration, implementation, monitoring and troubleshooting of local and wide area networks and applicable technologies including cybersecurity.
  9. Support and maintain a growing fleet of Android Smartphone devices and manage those devices using MDM (Mobile Device Management) tools. Support police based mobile applications, including CAD, RMS, digital evidence, e-ticketing and workforce scheduling.
  10. Act as project manager by leading, participating, documenting and/or implementing new IT project initiatives from start to completion.
  11. Install, maintain and update in-vehicle technologies. Collaborate with Facility & Fleet Unit for troubleshooting of technology in vehicles.
  12. Support and maintain telephony systems utilized for 911 and business functions, including auto attendant, voice messaging, handsets and server infrastructure.
  13. Conduct research to ensure members are using the most efficient and effective systems and applications given the needs and restrictions of the Service.
  14. Ensure business continuity and support the IT infrastructure needs of the Belleville Police Service building, as well as the branch offices at the Court House and Downtown, offsite dispatch / disaster recovery infrastructure at Firehall and dispatch / radio services to Deep River Police Service.
  15. Administer, maintain and troubleshoot computer networks, servers, workstations, including laptops, printers, telecommunication equipment, recording equipment (audio and video).
  16. Administer, maintain and troubleshoot meeting room technologies, and provide support for meeting room use, training laptops and virtual meetings.
  17. Administer, maintain and support a multi-tenant police / fire radio system, including radio network infrastructure, radio consoles, audio recording systems, and police in-car / portable radios.
  18. Administer and maintain email systems, mail filtering devices and resource booking technologies.
  19. Implement, administer and support cybersecurity tools and 2FA technologies.
  20. Support and safeguard data within cloud-based technologies, including Microsoft 365 and Google Admin.
  21. Develop and create custom program and automation scripting / development.
  22. Perform other duties as directed, required or assigned by the Chief of Police or designate.

    Note: This position description is intended to describe the general level and nature of the position and is not an exhaustive list of all tasks assigned in the performance of the position.

     

    QUALIFICATIONS

     Education, Experience and Certifications

    Required:

    • Possess a three-year post-secondary advanced diploma in Computer Science, Computer Engineering, Information Technology or related and / or an equivalent combination of education and experience.
    • Certification or demonstrated proficiency in Windows Server and VMWare.
    • A minimum of 3 years’ experience in providing comprehensive networking, server and desktop systems administration and applications suppor

    Preferred:

    • CompTIA A+, CompTIA Server+ and/or CompTIA Network+ Certifications
    • Previous completion of Working at Heights Certification an asset (if the member does not have this training they will be required to successfully complete training).
    • Previous Customer Service experience an asset.

     

    Skills and Qualifications

    Required:

    • Experience with day to day management of Active Directory, including the creation of new users, modification of network access rights, comprehension of group policy.
    • Experience with creation, management, backup and support of virtual server and desktop environments.
    • Excellent understanding of network wired and wireless infrastructure including switches, firewalls, VLANS and the ability to troubleshoot connectivity issues.
    • Demonstrate a thorough understanding of the many Microsoft suites, including Windows Server and Desktop, Exchange, SQL and Office Suites.
    • Excellent understanding of administering cloud-based technologies, including Microsoft M365 and Google Admin
    • Discretion and good judgement in dealing with confidential material.
    • Excellent customer service approach when interacting, and exchanging information with internal and external contacts.
    • Excellent interpersonal and communication skills (listening, speaking, keyboarding, reading and writing) and editing ability.
    • Demonstrate thoroughness, accuracy, acute attention to detail, analytic, critical thinking, and problem-solving ability.
    • Ability to work and collaborate as an effective team member with a results-driven approach, as well as the ability to work independently.
    • Well-developed time management, prioritization, and organizational skills in order to work in a fast-paced, demanding environment.
    • Ability to keep current as technology continuously evolves.

    Preferred:

    • Good understanding of relevant legislation, regulations, Policy & Procedures, and Adequacy Standards Regulations as it pertains to Police Service Information Technology system
    • Public sector experience or experience in a law enforcement/policing environment
    • Previous experience supporting the following:
    1. Records Management System.
    2. Computer Aided Dispatch System.
    3. 911 and police radio infrastructure.

     

    CONTACT AND HUMAN RELATIONS 

    Reports directly to the Director of Information Technology. Works internally with all Civilian and Sworn members of the Belleville Police Service to provide technical support. Works externally with vendors, application developers, the Province of Ontario, the City of Belleville, and other municipal police agencies.

     

    SUPERVISORY ACCOUNTABILITY

    • N/A

     

    OTHER WORKING CONDITIONS/ ENVIRONMENT

    • Willingness to do overtime, as required, dependent on the needs of the Service (i.e. technological failure that negatively impacts police operations, scheduled maintenance)
    • Willingness to travel dependent on the needs of the Service, as required.
    • Exposed to multiple screens for extended periods of time.
    • Sitting in a continuous fixed position in front of a computer for extended periods of time.
    • Occasionally required to work in crawling and ceiling spaces, as well as under desks.
    • Occasionally required to work outdoors and on rooftops, in all weather conditions.