Northern Rural Net Inc. 

4-124 Hastings St. North, Bancroft ON, K0L 1C0 

1 (888) 998 – 0769  

Job Description:  IT Help Desk Technician 

IT help desk technicians should have a mix of technical and customer service skills and be passionate about technology and helping people. 

We support Dial up, DSL, Cable and Wireless Internet. 

Position is part-time, approximately 30 hours per week.  

Basic Function/Responsibilities: 

• Handle Tier 1 help desk escalations through email, telephone and Ticketing System. 

• Follow up on outstanding requests and ensure timely resolution. 

• Create accounts and configure hardware as part of on-boarding process. 

• Provide technical support for other employees as requested or directed. 

• Work with Management to monitor internal assets, ensuring accurate inventory records. 

• Have an understanding of when and where to escalate as needed. 

• Ensure daily reporting of ticket status, 

• Other duties may be added and/or assigned as needed. 

Required Experience: 

• Windows7/10, Mac OS X, Google Collaboration Apps, Microsoft Word 

• Mac and PC hardware, printers and other peripherals, Mobile Devices 

• Wired and wireless connectivity 

• Strong customer service and troubleshooting skills 

• Ability to communicate technical information, both verbal and written, to a wide range of end-users 

Please send resumes to paul.cheslik@gmail.com