In accordance with Quinte West Public Library hiring policies, the following casual position is now open to qualified individuals wishing to submit an application.

Casual Circulation Assistant, Library Assistant 2

Purpose & Scope of Position:

The Library Assistant (LA2)’s perform a wide range of roles and responsibilities that pertain to engaging library users in the best library experience we can offer. The LA2 serves all members of the public with enthusiasm, tact and compassion. As front line staff, this position will proactively engage library users in positive interactions that will provide an excellent library experience. As an essential part of a customer driven team, this position will be well informed and passionate about the programs, events and services offered by the library.

Duties and Responsibilities:

This position will:

Circulation:

Rove throughout the library proactively assisting Patrons at the point of contact.
Perform circulation duties accurately:
Checking in and out library materials; including processing Courier, sorting and holds.
Applying routines for Readers Advisory; including requests for reserves and interlibrary loans.
Printing, Copying and Computer and Microfilm assistance.
Gathering material on the pick list.
Handling payments for print/copying, merchandise; including balancing the float.
Sign up and renew library members; including online requests.
Answer circulation email.
Book POD rentals.
Resolving patron issues.
Technology:

Provide assistance to Patrons:
Printing, Photocopying and computer assistance including Pay Station; scanning, basic internet searching and form filling, microfilm search, email and attachments.
Assist and instruct patrons on the use of self-service technology, including self-check out, catalog, App, website and databases. Assist patrons with personal portable devices, as required.
Assist patrons with equipment and services offered in the library makerspace, as required.
General Responsibilities:

Perform opening and closing duties.
Keep current with and promote Library services, Programs and Events.
Understand and promote Databases and Partnerships.
Seek out training opportunities to grow Library skills and knowledge.
Maintain all displays to merchandise library materials.
Return and straighten furniture and displays to assigned spots daily.
Dust, vacuum and wipe down tables when needed.
Provide assistance to library users in a manner that is warm, welcoming and respectful.
Contribute to projects as directed.
Ensure adherence to the library policies, including Health and Safety, Code of Conduct, Personnel and Circulation. Other duties as required. 
Representing the Library:

Greet and assist patrons in a warm, welcoming and respectful manner.
Accept changes in the workplace with optimism; as opportunities to learn andgrow.
Use de-escalation techniques to address difficult customer service situations.
Maintain confidentiality regarding library user information.
Demonstrate loyalty and commitment to the organization.
Note: Above duties are representative of a typical position and are not to be construed

as all-inclusive.

Education/Specialized Training/Skills:  

This position will require:

A minimum of a High School diploma.
Good communication skills and the ability and enthusiasm to promote the collections and services of the library.
A commitment to excellent customer service.
Knowledge of and interest in books and reading with skills to deliver good reader’s advisory.
Good computer skills, tech savvy and able to troubleshoot technology issues for library patrons.
A commitment to self-directed learning and skills development.
A commitment to a culture of teamwork and collaboration.

Work Experience:

A minimum of six (6) months’ experience in customer service is required.
Experience in a public library setting is preferred.
Demonstrated experience in assisting with technology.
Demonstrated experience in excellent customer service.
Remuneration: Non Union Band 2: $21.70 per hour 

Qualified applicants are invited to apply online with their resumes by 11:59 pm on May 25, 2025. They may also visit the City of Quinte West website at www.quintewest.ca for more information.

Personal information and any supporting material are collected and administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). We thank all applicants who apply but advise that only those selected for an interview will be contacted. The Quinte West Public Library is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please contact the Human Resources Department at 613-392-2841 ext. 1106 or hr@quintewest.ca to ensure your accessibility needs are accommodated throughout this process.  Applicants will be required to consent to the completion of a criminal reference check and the completion of a driver’s abstract, if deemed a requirement of the position.