Tier 1 Support

Company Details

Northern Rural Net

Tier 1 Support Staff Needed

Northern Rural Net, a Bancroft based Telecommunications company is currently seeking qualified Tier 1 support persons for our Bancroft office. This position offers support for internet and telephone customers and for larger corporate accounts.

A strong knowledge of the internet and the transmission and reception equipment used in wireless, DSL and cable is required. Candidates will need to demonstrate a basic knowledge of modems, routers and radios. Specific training will be provided.

Duties will include, but are not limited to, receiving customer calls for support, creating and processing support tickets and tracking support issues. A pleasant professional telephone manner will be an advantage.

We are looking for those who can problem solve, work independently and operate as an effective part of a team.

Hours of work will vary

Personal reliable transportation is required as is a driver’s license and the ability to be bonded.

Please include references with your resume.

Please reply in confidence to p.whitlaw.nrn@gmail.com

Or drop resume off at

Northern Rural Net

124 Hastings St N., Unit 4

Bancroft, Ontario