Service Technician II – Belleville
Reporting directly to the Market Manager, the Service Technician II is responsible for installing and servicing complex residential and commercial propane and natural gas related equipment under 400,000 BTUs. The Service Technician II will also be accountable for upholding the highest standards for safety in the service and handling of propane and for conducting regular vehicle inspections and maintenance. The Service Technician will also collaborate with a Service Coordinator on a regular and consistent basis for scheduling information and to provide feedback on issues encountered and obtain instructions in relation to day to day activities. .
1) Customer Service
2) Functional Expertise
ROLE SPECIFIC RESPONSIBILITIES
Install and service residential and commercial propane and natural gas related equipment. This will included, but is not limited to repairs, dispenser inspections and re-qualifying cylinders, the installation and service of propane tanks and propane and natural gas appliances.
Safe operation of the crane truck and other service vehicles required to perform tank installations, relocations and pick-ups.
Maintain, request and stock service truck with inventory. Ensure all necessary parts, materials and supplies, and equipment and available to perform daily work orders and meet customer requests.
Collect customer signature/stamps and payments for deposit if necessary utilizing OBTC technology.
Accurately prepare and submit daily service work orders and supporting documentation.
Conduct and maintain the highest standard of safety in all activities and operations ensuring compliance with the regulatory bodies and relevant regulations. This includes conducting and, if applicable, documenting pre and post vehicle inspections, site inspections and visual tank inspections and implementing lock out procedures on unsafe equipment or installations.
Collaborate with the Service Coordinator frequently for routing and scheduling information. Notify the Service Coordinator of any service, customer, routing, scheduling or safety issues immediately to obtain their guidance and instruction on how to resolve the issue or situation. Obtain their approval for overtime and submit hours worked on a timely basis bi-weekly.
Collaborate with the Market Manager, your direct manager, and inform them of any successes, issues or challenges encountered.
Provide exceptional customer service by promoting the company and its products and services in a positive manner and maintaining good customer relations through actions and dialogue.
Seek, identify and capitalize on sales opportunities by providing product information, brochures with basic price and a contact number.
EDUCATION & EXPERIENCE
Minimum Provincial certificates as required (see section below) and record of training is required.
Minimum of one (1) to three (3) years’ experience.
Sound technical knowledge of propane appliances, equipment and plant operations.
Possess WHMIS and TDG training and certification.
Strong knowledge of B149 code.
Valid driver’s license with three (3) years’ experience and clean drivers abstract.
Physically fit and able to lift heavy objects on a regular basis.
Excellent customer service skills.
Excellent communications skills.
Knowledge and ability to use computers, specifically mobile computing devices.
WHMIS and TDG training and certification.
Specific PGAC training courses as required.
Superior Propane is an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, please connect with our HR team at firstname.lastname@example.org and identify which part of the job application or interview process are you unable to fully participate in, and ways in which we may be able to offer fair and equitable accommodations in our recruitment and selection process.