Bilingual (English and French) Systems Engineer

Company Details

The company:

We are a Business Process Automation company that is expanding our Managed Services Group to provide project and operational service to our enterprise-class customers.   Our Customers are varied within several sectors of industry, and therefore provides a  unique opportunity for exposure on how different industries work and provides unique project experiences.


The opportunity

Process Fusion Inc. is seeking a Bilingual (English and French) Systems Engineer to join us as a permanent employee within our Technical Operations department.  Reporting directly to the Manager of Technical Operations, this is a Toronto-based role working primarily on operations and support of our Managed Application Services .   You will play a critical role in monitoring system processes, troubleshooting issues, communicating with customers and partners, handling installation and setup of software and systems. You will ensure all works are performed in accordance with Process Fusion Inc and Customer requirements, and is an accepted industry practices.


Who you are and where are you now?


You are a Bilingual (English and French) System Engineer with a passion for operating, supporting, implementing and training customers on complex to simple solutions and applications offered by Process Fusion Inc.    You have hands-on experience designing and overseeing the delivery of applications or systems in various industries. You have outstanding communication skills including the ability to help in the work of other team members, with a logical, structured mindset that demands you approach problems and issues in an organized, well-thought-out manner. You are fluent in both French and English.


What you bring


Successful completion of a Post-secondary education with a  degree or diploma in an IT related discipline

Experience in working with small to medium sized project teams following modern  best practices in project management

Experience working with customers to understand their current processes and pain-points

Ability to play various roles within a project such as Systems Engineer, Systems Analyst, Business Analyst or Project Lead

Preparing documentation for various activities in the project including ongoing operation and maintenance

Experience in working in an IT support area providing

Experience working with Microsoft Window Server environments, on premise or cloud-based including the following technologies: Active Directory, Exchange or Office online (O365), MS SQL, MS Azure

Experience with more than one of the following Document Management technologies: MS Sharepoint, Docushare, Laserfiche or Onbase

Experience in working with intelligent capture software considered an asset:  Kofax, Abbyy, Readsoft or others

Experience in working with Networking technology and protocols considered an asset: advanced IP routing, IP telephony, unified communications, virtualization and storage technologies

Experience or have some development skills in .NET framework considered an asset


Additional skills that will put you above the rest

Excellent oral and written English or French communication skills

Strategic thinker with the motivation to think through complex issues, remove the roadblocks and innovate multiple solutions

Ability to conduct your own research in solving problems

Is willing to be on-call and work on scheduled (or ad-hoc) maintenance windows for after business hours work