Administrative Support Clerk

Date:

October 9, 2020

Application Deadline:

The deadline to apply is Monday, October 26, 2020 11:59 pm.  Late applications will not be accepted.

Job Term:

25 Temporary (up to 18 months with a possibility of extension)

Job Code:

08OAD – Office Administration 08

Salary:

$24.04 – $27.95 Per Hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Organization:

Ministry of Children, Community and Social Services
Division: Social Assistance Central Services Branch – Intake & Benefits Administration Unit

The newly established Intake and Benefits Administration Unit (IBAU) within the Ministry of Children,
Community and Social Services (MCCSS) will focus on supporting people through economic recovery and renewing social assistance in Ontario by building a smarter more sustainable system focused on supporting people through crisis and beyond. We offer a collaborative working environment focused on excellence, progress and continuous improvement. We pride ourselves on not only delivering service excellence, but also in how we deliver – with a supportive culture that values diversity, inclusion and ongoing growth and development.

Do you thrive in a client-service environment and possess demonstrated administrative,
communication and customer service skills?  If so, consider this challenging opportunity with the
IBAU within MCCSS.

3 Bilingual (French/English) positions
22 Unilingual (English) positions

What can I expect to do in this role?

As a customer service provider and member of the program delivery team, you will:

Provide clerical and administrative support services to the team, either virtually or in-person;
Answer incoming calls and respond to electronic inquiries;
Sort and distribute incoming mail;
Establish and maintain electronic and hard copy filing systems;
Validate, assess and determine the release of social assistance payments;
Coordinate and maintain team schedules and calendars;
Utilize databases, to gather/enter client information and data for reports and assignments.

Please note: The majority of this role will be done virtually, however work locations/headquarters will still be assigned and will be based on the home addresses of successful candidates against the following potential locations:
Barrie, Belleville, Bracebridge, Brampton, Brantford, Brockville, Burlington, Cambridge, Chatham, Cornwall, Guelph, Hamilton, Hawkesbury, Kenora, Kingston, Kirkland Lake, Kitchener, Lindsay, London, Mississauga, Newmarket, North Bay, North York, Orillia, Oshawa, Ottawa, Owen Sound, Pembroke, Peterborough, Renfrew, Sarnia, Sault Ste Marie, Scarborough, Simcoe, Smiths Falls, South Porcupine, St Catharines, Stratford, Sudbury, Thunder Bay, Toronto, Windsor, Woodstock

How do I qualify?

You must be proficient in English and advanced-level oral French. (for the bilingual positions only)
Administrative, Clerical and Financial Skills:

You demonstrate knowledge of administrative office procedures, practices and routine office equipment to provide support, either virtually or in-person, in a fully automated environment using online databases to input /access client information.
You demonstrate knowledge of financial processes and analytical skills to validate, calculate and determine appropriate benefit entitlements.
You can provide financial payment/reimbursement processing and monitoring services.
You can use software such as Word, Excel and PowerPoint, and electronic mail to produce reports, forms, letters and payments.

Communication and Interpersonal Skills:

You have verbal and written communication skills to clearly and concisely respond to in-person, virtual and electronic program inquiries from the public.
You demonstrate interpersonal and listening skills to elicit information and support team members, either virtually or in-person.
You have interpersonal skills to interact with the public, and collaborate in a team-driven environment – virtually or in-person – to ensure that operational requirements are being met.

Customer Service Skills:

You have proven customer service skills to effectively deal with a high volume of clients virtually, in person, by telephone and through electronic communication.
You are able to understand and apply the regulations, policies and guidelines governing the social assistance programs in order to respond to inquiries in a timely and accurate manner.
You are aware of and sensitive to issues facing clients and those living with fixed or low income.

Judgement and Organizational Skills:

You are able to organize and coordinate workflow, assess priorities and meet deadlines.
You have demonstrated experience working in a team environment, either virtually or in-person, proposing solutions and/or making suggestions for optimal use of resources, sharing decision-making with co-workers to prioritize tasks and workloads to ensure operational requirements are met.

Additional Information:

3 Bilingual Temporary, duration up to 18 months, Any City, Anywhere in Ontario , Criminal Record Check
22 Temporary, duration up to 18 months, Any City, Anywhere in Ontario, Criminal Record Check
Compensation Group: Ontario Public Service Employees Union

In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Talent Acquisition Branch (TAB), HR Service Delivery
Division (HRSDD) to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual’s employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.

How to apply:  You must apply online by visiting www.ontario.ca/careers.

You must enter the job id number (155234) in the Job ID search field to locate the job ad.
Your cover letter and resume combined should not exceed five (5) pages.

Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, show how you demonstrated the requirements for this job. We rely on the information you provide to us.  Read the job description to make sure you understand this job.

OPS employees are required to quote their WIN EMPLOYEE ID number when applying.  If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment Services staff will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.  All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee’s exit will be considered prior to an offer of employment.

We thank you for your interest. Only those selected for further screening or an interview will be contacted. The Ontario Public Service is an inclusive employer.  Accommodation is available under the Ontario Human Rights Code.